Patient Support Program Platform Pricing
Conversion Edition
The next step up in life science patient support program management!
Multiple business unit support, with shared subscribers, content and data, along with dynamic segmentation and expanded analytics.
Edition Costing and Capacity
Monthly Cost (USD - Billed Annually in Advance)
$3,500
Included Users (Corporate, Vendors & HCPs)
500
Included Contacts (Patients and/or Consumers)
10,000
Included Electronic Messages
120,000
Included Storage (GB)
25
Loyalty Edition
The comprehensive approach to life science patient support management across all marketing channels, enhanced with Artificial Intelligence.
Full customer journey management with predictive analytics, leveraging data in real-time and directly reacting to customer responses as they occur.
Edition Costing and Capacity
Monthly Cost (USD - Billed Annually in Advance)
$5,000
Included Users (Corporate, Vendors & HCPs)
2,000
Included Contacts (Patients and/or Consumers)
25,000
Included Electronic Messages
300,000
Included Storage (GB)
250
Enterprise Edition
The ultimate approach to enterprise-wide life science patient support program management, across all markets, business units, and brands, enhanced with Artificial Intelligence.
Optimized approaches for the life sciences that, in addition to electronic communications; sampling; direct mail; and contact center management, also add co-pay, reimbursement and compassionate care programs to your marketing mix.
Edition Costing and Capacity
Monthly Cost (USD - Billed Annually in Advance)
$30,000
Included Users (Corporate, Vendors & HCPs)
15,000
Included Contacts (Patients and/or Consumers)
250,000
Included Electronic Messages
3,000,000
Included Storage (GB)
250
System Security Environment
Fully QA Validated System Environment
✔
✔
✔
NIST Cybersecurity Framework Structure
✔
✔
✔
Private Sub-Domain
✔
✔
✔
Dedicated Data Environment
✔
✔
✔
Data Encryption at Rest
✔
✔
✔
Data Encryption in Transit
✔
✔
✔
CAN-SPAM/CASL Compliant Environment
✔
✔
✔
21 CFR (Part 11) Compliant Environment
✔
✔
✔
HIPAA/GDPR/PIPEDA Compliant Environment
✔
✔
✔
GLBA Compliant Environment
✔
✔
✔
Sarbanes-Oxley Level Reporting
✔
✔
✔
Enhanced Business Continuity/Disaster Recovery
✔
✔
✔
Two-Stage User Authentication (Per User)
$
$
$
System Features
Initial User Training
✔
✔
✔
Basic Online Support, User Guides, & FAQs
✔
✔
✔
Web Registration Upload (May require feed)
✔
✔
✔
External List Upload
✔
✔
✔
Direct Entry List Creation
✔
✔
✔
Custom Roles and Permissions
✔
✔
✔
Drop-Down Segmentation
✔
✔
✔
E-Mail Templates & Building Tools
✔
✔
✔
E-Coupon Templates & Building Tools
✔
✔
✔
E-Survey Templates & Building Tools
✔
✔
✔
Email Reply Management
✔
✔
✔
Dynamic Content & Personalization
✔
✔
✔
Content Repository
✔
✔
✔
Integrated Patient Portal Wireframe
✔
✔
✔
OneTrust Cookie Consent Add-On
$
$
$
Integrated E-Transfer Payment Module (Requires Optional Payment Module)
✔
✔
✔
Multiple Business Unit Support
✔
✔
✔
Shared Subscribers
✔
✔
✔
Shared Content
✔
✔
✔
Shared Data
✔
✔
✔
Dynamic Segmentation (Health Loyalty Points™)
✔
✔
✔
Advanced Segmentation (Predictive Modelling)
✔
✔
SMS Templates & Messaging
$
$
$
SMS Reply Management
$
$
$
Social Media APIs
$
$
Artificial Intelligence
Enhanced segmentation
$
$
Fully automated reviews and approvals
$
$
Call centre voice recognition
$
$
Chatbots
$
$
Analytics Features
Standard Report Suite
✔
✔
✔
OASIS-GEO™ Report Suite
✔
✔
✔
Advanced Reports (Per Report)
$
✔
✔
Custom Reports (Per Report)
$
$
$
Life Science Management Add-ons
Management of Direct Mail Programs
✔
✔
✔
Management of Call Center Programs (In-Out)
$
$
$
Management of Call Center AE/QC Process
$
$
$
Management of Click-to-Chat Programs
$
$
$
Management of Consumer Sampling Programs
$
$
$
Management of Physician Sampling Programs
$
$
$
Management of Co-Pay Programs
$
$
$
Management of Reimbursement Programs
$
$
$
Management of Compassionate Care Programs
$
$
$
Management of Fee-for-Service Programs
$
$
$
Additional Capacity and Features
Additional Users
$
$
$
Additional Contacts
$
$
$
Additional Automations
$
$
$
Additional Electronic Messages
$
$
$
Additional Storage
$
$
$
Additional Business Unit Support (Per Bus. Unit)
$
$
$
Premier Support
$
$
$
External Data Source or System Integration
$
$
$
Private Domain
$
$
$
Linked Microsite
$
$
$
Archival Project Access
$
$
$
Testing Environment (Sandbox)
$
$
$
Custom Applications
$
$
$