PSP Academy

PSP Academy is a webinar series to help make your Patient Support Programs more secure, more efficient and more effective!

The HEALTH LOYALTY team develops and manages one of the leading Patient Support Program Platforms on the market. Several decades of work and experience across numerous markets and therapeutic areas have helped us build an exceptional level of knowledge in the field of patient support programs. The PSP Academy initiative was born out of our commitment to share this knowledge to help improve patient support programs for the common good of healthcare organizations and patients.

PSP Academy: Leveraging Artificial Intelligence (AI) and Machine Learning (ML) to Build PSP Utility and Versatility

Thursday, September 7th 12:00pm - 1:00pm EST

Speakers to be announced!

Topics:

Understanding the basics of Artificial Intelligence (AI), Optical Character Recognition (OCR) and Machine Learning (ML)
Advantages and limitations of deploying AI in Patient Support Programs
Automating the review and approval process for invoices/vouchers
Voice recognition in call centre applications
AI driven chatbots in PSPs
ML driven analytics and predictive models to enhance PSPs
Questions from the audience

PSP Academy: Leveraging Artificial Intelligence (AI) and Machine Learning (ML) to Build PSP Utility and Versatility

PSP Academy: Building PSP Synergies Across Different Markets and Therapeutic Areas

Thursday, June 1st 12:00pm - 1:00pm EST

Speakers:

Eduardo Vidal Blanco, International Pharmaceutical Executive with Global PSP Responsibilities

Véronique Bates (moderator), Director of Operations at Health Loyalty

Topics:

Challenges of running multiple PSPs in multiple markets and across multiple therapeutic areas
Finding synergies and increasing effectiveness and efficiency
Best practices and common mistakes to avoid
PSPs as an element of omnichannel marketing communications
Questions from the audience

Watch Recording

PSP Academy: Building PSP Synergies Across Different Markets and Therapeutic Areas

PSP Academy: Privacy and Security in Patient Support Programs

Thursday, 2023 April 27th 8:00am - 9:00am EST

Speakers:

Wendy Hulton, Senior Regulatory Lawyer, Partner at Canada-U.S. Dickinson Wright

Sara H. Jodka, Employment, Business, and Privacy/Cyber Compliance Attorney and Litigator at Dickinson Wright

Véronique Bates (moderator), Director of Operations at Health Loyalty

Topics:

Privacy versus security
Privacy in PSPs
Security in PSPs
What has changed in 2023
What lies ahead
Questions from the audience

Watch Recording

PSP Academy: Privacy and Security in Patient Support Programs