HEALTH LOYALTY is a leading patient relationship management platform with a unique range of integrated tools. It enables life science companies to create and run their own comprehensive and fully compliant patient support programs efficiently, with flexibility, and full control of the data that is generated.

Physician checking in with patients that are enrolled in a patient support program.Run A Better Patient Support Program With Health Loyalty

When we say “better” we mean making patient on-boarding more efficient with an integrated patient portal; saving money on reimbursement with built-in digital payment solutions, focusing your case managers on key tasks with Artificial Intelligence administration, and getting actionable insights on your program with real-time analytics.

Finance manager calculating cost savings for PSP with HEALTH LOYALTY software platform.

Reduce patient recruitment costs with a fully integrated Patient Portal, and minimize reimbursement costs with one-step payment processing via email transfer.

One of the largest cost saving opportunities is a reduction of the administrative burden on your reimbursement specialists, nurses, case workers and internal stakeholders. With HEALTH LOYALTY, many of their administrative tasks can be automated, allowing them to focus on patients. Instead of spending money on administration, you can invest in patient outcomes.

Physician monitoring patient support program from laptop.

A well-designed PSP is not just about Cost Savings, it’s also about a better patient experience. With HEALTH LOYALTY, patients and HCPs have 24/7 access to Product Information, Scheduling, Reimbursement Updates, and more. We make it easy to engage with your stakeholders every step of the way.

It starts with an integrated patient portal. From there, patients can be segmented through predictive analytics. They can then begin a customized patient journey that evolves based on their individual needs and behaviour.

Appropriate messaging can then be deployed through fully integrated email, SMS/text, e-coupons and e-surveys.

Patient support program manager reviewing program data.Using HEALTH LOYALTY as your Single Source of Truth, means that you control your program data, not your PSP provider. As a vendor neutral platform, HEALTH LOYALTY allows you to add or change vendors, and fully control the level of access to patient data as required.

You can automate processes, such as emailing patients and HCPs with any program news, therapy updates or marketing initiatives.

Pharmaceutical maketing managers generating program insights together.

Being able to spot opportunities in an active program shouldn’t happen once a month. Through our propriety OASIS® analytics tool, you instantly gain access to a large suite of dashboards and real-time reports, automatically generated, and either downloaded or e-mailed as required. There is no need to ask your PSP provider for reports anymore.

Typing password to access secure HEALTH LOYALTY platform

  • Fully SDLC validated “Life Science Grade” software
  • NIST cybersecurity framework compliant
  • Meets all national and international privacy laws, including U.S. HIPAA/HITECH/GLBA, E.U. GDPR, U.K. GDPR, Canada PIPEDA, Mexico and Latin American DPAs and PDPAs, Australia PA, Asian PIPAs and PDPAs
  • 21 CFR (Part 11) compliant data capture systems
  • Dedicated data environment and private sub-domain
  • Industry-leading server and endpoint security, 24/7 monitoring and threat mitigation
  • Enhanced business continuity and disaster recovery with both local and offshore backup site options
  • Sarbanes-Oxley Level Reporting

Case manager providing patient support help.

Our Configuration Team will work directly with you to ensure that your HEALTH LOYALTY instance is designed to meet your exact needs and specifications, while our Multilingual Support Team will deliver comprehensive on-line training manuals, FAQs, and any other support that your users may need.