Our Company

Business meeting discussing sales rep alignments.Health Loyalty is a leading provider of software designed to drive sales and marketing, exclusively serving the life sciences industry for more than 40 years. Our Software-as-a-Service (SaaS) platforms are ranked among leading software applications used by life science marketers. With completed projects throughout North America and Europe, and with offices in Miami, Toronto and Montréal, we count virtually all of the industry’s top 100 companies as partners.

Our History

Since 1982, we have been a leading provider of marketing technology and services to the life sciences industry. With iconic service brands such as pharmaGram®, Canadian Doctor™ Magazine, Triple i™ Prescription Pads, Direct Source Sampling™ and Medical Dialogue™, we’ve redefined the scope of life science marketing.

Since 2010 we have focused on the development of industry-specific Software-as-a-Service (SaaS) platforms that help life science companies manage their interactions with stakeholders, improve sales and marketing processes and identify opportunities for future growth.

Our Competitive Advantage

What makes us unique is our specialization in the life science sector, specific industry knowledge of our team including marketing, technology, logistics, financial, and quality assurance professionals, as well as the significant expertise that we have developed over more than 40 years of working exclusively within this industry.

Financial Transaction Security

As a major processor of rebate, reimbursement, co-pay and compassionate care programs, we offer the highest possible level of oversight, fiscal control, and financial security, including:

  • GLBA Compliant Environment
  • Sarbanes-Oxley-Level Reporting
  • 21-CFR (Part 11) Compliant Environment
Regulatory Compliance & Quality Systems

All processes are documented by Standard Operating Procedures (SOPs) and our operational and systems procedures fully comply with ISO 9001 standards. Specifically, this includes:

  • Fully QA Validated System Environment
  • CAN-SPAM Compliant Environment
  • CASL Compliant Environment
Privacy Compliance Expertise

Meets all national and international privacy laws, including:

  • U.S. HIPAA/HITECH/GLBA
  • E.U. GDPR
  • U.K. GDPR
  • Canada PIPEDA
  • Mexico and Latin American DPAs and PDPAs
  • Australia PA
  • Asian PIPAs and PDPAs
Information Technology Security

We provide the highest level of security for life science SaaS applications, including:

  • NIST Cybersecurity Framework Structure
  • Dedicated Data Environment
  • Data Encryption at Rest
  • Data Encryption in Transit
  • Industry-leading server and endpoint security
  • 24/7 monitoring and threat mitigation
  • Enhanced Business Continuity/Disaster Recovery
  • SaaS Platform MFA
  • Private sub-domain